Shipping Guide

Shipping Guide — DildoStore.ca

Last updated: July 13, 2026

We provide free and discreet shipping with tracking on all orders. Once your order ships, we will email you a tracking number. Please see the sections below for details.

Note: We ship across Canada and internationally to many countries and regions, including North America, Europe, Asia, and more.

Section 1 — Processing and Shipping Time

In-stock items (North American warehouses): 12–24 hours processing time + 2–4 days shipping time. Our western warehouse is located in Chino, California, USA, and our eastern warehouse is located in North Carolina, USA.

Made-to-order / out-of-stock items: shipped directly from our China facility. 3–5 days processing time + shipping time (depending on your location).

Estimated shipping times:

Canada

  • Standard Shipping (6–14 days): Free
  • Expedited Shipping (3–6 days): +C$29.99

International orders

  • USA / Asia — Standard (5–10 days): Free; Expedited (3–5 days): +C$29.99
  • Mexico / South America / Europe — Standard (6–14 days): Free; Expedited (3–6 days): +C$29.99
  • Oceania / Africa — Standard (7–14 days): Free; Expedited (3–7 days): +C$39.99

The times above are estimates for reference only and do not necessarily reflect the final delivery time. Please refer to the actual delivery date of your package.

Important — duties and taxes: For orders shipped into Canada, you are the importer of record. Depending on the value and origin of your order and how it is shipped, your order may be subject to customs duties, GST/HST/PST, and carrier brokerage or handling fees assessed by the Canada Border Services Agency (CBSA) or the delivery carrier. These charges are not included in the product price or the shipping fee and are your responsibility. The same applies to any duties or taxes charged on international orders by the destination country.

Section 2 — Track Your Order

  • Our shipping partners include Canada Post, UPS, FedEx, DHL, and others.
  • Once your order ships, you will receive a tracking number by email.
  • You can track your package and contact the carrier to arrange a suitable delivery day if needed.

Section 3 — Discreet Packaging

All orders are packed in a plain, unmarked box. There is nothing on the packaging to indicate the nature of the contents.

Note: Customs authorities, including the Canada Border Services Agency (CBSA), may open a package for inspection to assess import duties or taxes. Please don't worry — this is a routine process and will not damage the product.

Section 4 — Shipping Destinations

We ship to many countries and regions around the world. However, due to import laws, we do not ship to certain countries and regions where the importation of adult products is restricted or prohibited by local law, including the Philippines, India, and Indonesia.

Section 5 — Package Never Received or Damaged by the Carrier

If you never receive your package, please contact us as soon as possible and we will arrange a resend.

If your package is damaged by the carrier, please file a complaint with your local carrier. At the same time, take clear photos of the damaged item and send them to us, and we will help you resolve the issue.

Section 6 — Wrong or Damaged Product Received

Please contact us and provide clear photos as evidence, and we will arrange a replacement for you.