Contact Us — DildoStore.ca

Have a question about your order, our products, shipping, or a return? We're happy to help — and we reply to every message.

Get in touch

  • Email: contact@dildostore.ca — this is the fastest way to reach us. We aim to respond within [24 hours].
  • Customer service chat: available on our website during our customer service hours.

Customer service hours

[Monday to Friday, 9:00 AM – 6:00 PM]. Messages received outside these hours will be answered on the next business day.

Mailing address

DildoStore.ca Room 302, Building 2, Lixinhu Creative Park, No. 1 Furui Road, Fuhai Street, Bao'an District, Shenzhen, Guangdong 518103, China

Before you email

You may find a faster answer in one of these:

  • Returns & Refunds — how returns, refunds, and cancellations work
  • Shipping Guide — delivery times, tracking, duties, and taxes
  • Privacy Policy — how we handle your personal information

For privacy-related requests, you can also reach our Privacy Officer at contact@dildostore.ca.

Contact Us

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