Privacy Policy

Privacy Policy — DildoStore.ca

Last updated: July 13, 2026

DildoStore.ca operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DildoStore.ca is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us including the information you provide when you contact us, for example when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, such as how and when you navigate them.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or act on possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone.
  • Communicating with you. We use your personal information to provide customer support, respond to you, deliver effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. These partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising based on your online activity across different merchants and websites. You can exercise these rights at [opt-out link].
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. To help protect, grow, and improve our business, we also use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over that use. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

Our Services and products are intended solely for adults. The Services are not intended for use by children or minors, and we do not knowingly collect personal information from anyone under the age of majority in their province or territory of residence. If you are the parent or guardian of a minor who has provided us with their personal information, please contact us using the details below and we will delete it. We do not knowingly "sell" or "share" (as those terms are defined under applicable law) the personal information of minors.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by applicable Canadian privacy law.

  • Right to Access. You may request access to the personal information we hold about you.
  • Right to Correct. You may request that we correct inaccurate or incomplete personal information we hold about you.
  • Withdrawal of Consent. Where we rely on your consent to process your personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of processing for purposes considered "targeted advertising." You can exercise these rights at [opt-out link]. If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out for the device and browser you use. To learn more about GPC, visit https://globalprivacycontrol.org/. Other than GPC, we do not currently recognize other "Do Not Track" signals.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

Depending on your province of residence, you may have additional rights under provincial privacy legislation. For example, if you are a resident of Quebec, under Quebec's Law 25 you may also have the right to request the deletion or de-indexing of certain personal information, to request that your information be transferred to another organization (data portability), and to be informed about — and in some cases object to — decisions based exclusively on automated processing of your personal information.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law. You may designate an authorized agent to make a request on your behalf; before accepting such a request, we will require proof that you have authorized the agent to act for you, and we may still need to verify your identity directly with us. We will respond to your request within the timeframe required under applicable Canadian privacy law.

To learn more about how Shopify uses your personal information and any rights you may have in relation to data processed by Shopify, you can visit https://privacy.shopify.com/en.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below so that we can try to resolve it. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca. If you are a resident of Quebec, you may also contact the Commission d'accès à l'information du Québec (CAI). Residents of Alberta or British Columbia may contact their respective provincial Information and Privacy Commissioner.

International Transfers

We may transfer, store, and process your personal information outside the province or country in which you live, including in the United States (through Shopify and other service providers) and in other countries where we or our service providers operate. The laws of those countries may differ from the laws of your jurisdiction and may not provide the same level of protection.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, we remain accountable for personal information that we transfer to service providers for processing, and we use contractual and other means to require a comparable level of protection while your information is being processed on our behalf. If you would like more information about our cross-border data practices, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact our Privacy Officer:

  • Email: contact@dildostore.ca
  • Mailing address: Room 302, Building 2, Lixinhu Creative Park, No. 1 Furui Road, Fuhai Street, Bao'an District, Shenzhen, Guangdong 518103, China

For the purposes of applicable Canadian privacy law, DildoStore.ca is the organization responsible and accountable for your personal information.